Refund & Cancellation Policy

Customers may request cancellation of their service in accordance with the terms applicable to their subscription, service agreement, order form, or other commercial arrangement.

For recurring services, cancellation may take effect at the end of the applicable billing period unless otherwise agreed.

FairPlay Africa does not automatically provide refunds for services that have already been delivered, substantially performed, or commenced.

This is because our services may involve:

• Content monitoring.
• Technical processing.
• Platform monitoring.
• Human review.
• Research and analysis.
• Reporting.
• Takedown assistance.
• Other resources committed specifically to a customer.

Where a refund is appropriate, the amount and method of refund will be determined based on the circumstances and applicable agreement.

If you believe you have been charged twice or charged an incorrect amount due to an error attributable to FairPlay Africa, please contact us.

We will review the transaction and, where appropriate, correct the charge or issue a refund.

If you believe that a paid service has not been delivered substantially as agreed, please contact us as soon as reasonably possible.

We may investigate the issue and, where appropriate, provide a reasonable remedy, correction, replacement service, credit, or refund.

Certain services may be non-refundable once work has commenced or resources have been committed.

Where this applies, the customer will be informed through the applicable service agreement, order form, subscription terms, or other commercial documentation.

FairPlay Africa does not control third-party platforms.

A customer is therefore not automatically entitled to a refund simply because a third-party platform does not remove, disable, restore, or otherwise act on content reported through FairPlay Africa.

To request a refund, contact:

Please include:

• Your name or company name.
• Email address associated with the service.
• Transaction or invoice details.
• Service involved.
• Date of payment.
• Reason for the request.
• Any supporting information.

Where a refund is approved, we will generally process it through the original payment method where reasonably possible.

The time required for the funds to appear may depend on the relevant payment provider or financial institution.

FairPlay Africa may update this Policy from time to time.

The "Last Updated" date will be changed whenever this Policy is materially revised.

If you have questions about cancellations, refunds, payments, or service-related complaints, please contact:

This Policy is subject to legal review and may be supplemented by specific customer agreements.